Carolyn is a highly experienced IT Service Management (ITSM) consultant with over 20 years in IT. She has a proven track record of maturing IT operations, enhancing service delivery, and improving customer experience. She understands what it takes to successfully implement Service Integration and Management (SIAM) and the complexities of aligning IT operations with cyber security requirements.
A certified trainer in Humanising IT, Carolyn is passionate about leveraging best practices to drive meaningful change. Recognised as the itSMF Australia ITSM Champion of the Year (2023) and a PeopleCert ITIL Ambassador, she helps organisations strengthen IT capabilities, optimise processes, and achieve operational excellence.
"I am passionate about helping businesses enhance customer experience and achieve meaningful outcomes by maturing IT operations, optimising processes, and creating solutions that delivery lasting impact and drive success for both businesses and their customers."